Refund policy
Last updated: September 18, 2026
Returns
You can request a return within 15 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
Once your return is received and inspected, we will refund the purchase price to your original payment method within 5 business days. Original shipping charges are not refunded. Return shipping is paid by the customer, unless the item arrived damaged, defective, or incorrect, in which case we cover it.
Exchanges
You can request an exchange within 30 days of delivery for a different size or colour of the same item, or for another item of equal value. The same condition requirements apply. We allow one exchange per order.
If the replacement item is out of stock, we will offer store credit, or a refund if your request is still within the 15 day return window.
Items that cannot be returned or exchanged
- Items marked Final Sale
- Jewelry and accessories, for hygiene reasons
- Anything that has been worn, washed, or altered
Slight colour variation from screen to garment, loose threads, and fit or style preference are not considered defects.
How to start a return or exchange
Email servicesorela@gmail.com with your order number, the item, the reason, and a photo. We reply within 1 business day with return instructions and the correct return address. Please wait for approval before sending anything back. Items returned without approval may not be accepted.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos. We will replace the item or issue a full refund at no cost to you.
Cancellations
Orders can be cancelled for a full refund if they have not yet been processed. Once an order has shipped, it falls under the return policy above.